Training Administrator - Vancouver

Why Us? – Who We Are and What Do We Do

The Canadian Alliance for Skills and Training in Life Sciences (CASTL) delivers on the economic and sectoral demand for individuals who are work-ready to enter, thrive and meet the needs of the fast-growing Canadian biomanufacturing industry.
CASTL delivers specialized training in biopharmaceutical manufacturing to post-secondary students and industry employees through e-learning courses, in-class and virtual theory training and hands on training. With headquarters and the first biomanufacturing training facility open in Charlottetown, Prince Edward Island, CASTL is expanding its national network with training facilities opened in Quebec and British Columbia. 
CASTL is the exclusive provider of the National Institute for Bioprocessing Research, and Training (NIBRT) licensed training programs in Canada. Based in Ireland, NIBRT develops and delivers state-of-the-art training and education programs for the world’s leading biopharmaceutical manufacturing companies and partner academic institutions. CASTL is supported by National Lead Partner adMare Academy. The adMare Academy provides the specialized training required to foster the next generation of highly qualified personnel who will drive the growth of Canadian life science companies. 
The Training Administrator will support the effective delivery of CASTL training programs through implementation, coordination, management and administration processes, systems, documents, and record management related to training programs in CASTL’s academic and industry training streams. This role will be responsible for providing excellent customer service to our clients, balancing multiple tasks, and communicating professionally with internal and external parties. 
As the training administrator, you will be the face of the organisation to clients and trainees arriving at our Vancouver Biomanufacturing Training Facility. You will also represent the organisation as a point of contact with external service providers and vendors. Strong customer service skills, organisational skills, time management and communication skills will be integral to the role.
What is the Unique Opportunity that Awaits You?
The Training Administrator is the point of contact for trainees participating in onsite training at our Vancouver Biomanufacturing training facility, through online live lectures, and through academic partnership training delivery. The Training administrator is responsible for maintaining files and training records, supporting the training team on site, maintaining the classroom and kitchen within the facility, and providing excellent customer service. 

Why You’ll Love This Role

• Enjoy a fast-paced environment with diverse projects and experiences.
• Work alongside a supportive team of professionals who are passionate about supporting Canada's biomanufacturing workforce and industry.
• Work with colleagues from across the country.
• Competitive benefits and bonus vacation days

Salary Range: $80,000 - $90,000
 

What will you be doing?

Support the effective delivery, and operation of the Vancouver Biomanufacturing Training Facility while providing exceptional customer service by:

• Acting as the main point of contact for all individual trainees and directing inquiries to trainers and management as required.
• Supporting the registration process and client service process outlined for trainees including but not limited to:
  • Collecting the relevant trainee information
  • Ensuring all paperwork is completed by trainees
  • Providing relevant information to support trainees in traveling to the facility and answering all relevant questions
• Working closely with the trainers and the Client Services team to organise, manage and maintain the training schedule for the Vancouver Biomanufacturing Training Facility and virtual training delivery for both industry and academic training streams.
• Maintain the classroom, meeting, and office space so that it is presentable to guests in coordination with trainers, cleaning staff etc.
• Provide administrative support for the purchasing and inventory maintenance of training and facility consumables when required.
• Maintain, distribute, modify and keep records of documentation that supports effective training such as consent forms, waivers, certificates of completion, training schedules, print materials for trainees, etc.
• Support the development and implementation of trainings delivered and keep record for audit and reporting purposes.
• Support the maintenance of training documentation library and manage communication.
• Support and document training team processes and assist with administering evaluations.
• Ensure end-to-end exceptional customer service.
• Attend industry events in the Greater Vancouver area on behalf of CASTL as needed.
• Support the local technical training team with preparation and delivery of training modules where required.
• Work closely with the marketing team to ensure appropriate branded materials are on site.
• Support CASTL hosted events as well as helping to prepare CASTL team members in preparation for attending conferences, trade shows and events.
• This is a term position being offered until March 31, 2026 with the possibility of extension.

Required education and experience

The Training Administrator will have three to five years of demonstrated experience in:

• Relevant post-secondary education or demonstrated capacity.
• Strong interest in life sciences and education.
• Maintaining records and files according to defined processes.
• Experienced user of MS Office Suite including especially PowerPoint and Word
• Customer service experience.
• Strong communication skills
• Contributing to maintaining version control and adherence to defined branding guidelines.
• Stron communications and relationship building skills to support CASTL's clients.
• Ability to work in collaboration with internal and external stakeholders.
• Experience in coordinating events
• Strong attention to detail.
• Support the overall operations of the team and collaborate with team members on projects.
• Other dutier may be assigned from time to time.

Salary

We offer a competitive wage package. Your salary will be commensurate with your experience and expertise.

How to Apply

Qualified applicants are encouraged to apply as soon as possible. Send your cover letter, resume by email program@castlcanada.ca ATTN: Jennifer Lenentine.

We appreciate your time and effort in applying to work with us, thanks in advance.

If you require accommodation measures during any phase of the hiring process, please notify us as soon as possible. All information received in relation to accommodation requests will be kept confidential.

Our Hiring Committee

CASTL is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation or any other category protected under the law. The Canadian Alliance for Skills and Training is an equal opportunity employer. We are committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.